At Heels N More, we want you to love every pair of heels, sandals, or pumps you buy from us. If for any reason you’re not completely satisfied with your purchase, our Refund and Returns Policy is designed to make the process simple and hassle-free.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • Products must be unused, unworn, and in their original packaging (including shoebox, dust bag, and tags).
  • Returns are not accepted for items that show signs of wear, damage, or alteration after delivery.
  • Sale, clearance, or promotional items may not be eligible for return unless they arrive damaged or defective.

2. Non-Returnable Items

For hygiene and safety reasons, certain products, including foot accessories, insoles, and final-sale items, cannot be returned or exchanged.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
  • If approved, refunds will be issued to your original payment method within 7–10 business days.
  • Shipping fees are non-refundable. If you received free shipping on your order, the actual shipping cost may be deducted from your refund.

4. Exchanges

  • We accept exchanges for size or style within the same price range, subject to availability.
  • If the requested item is out of stock, a refund will be issued instead.

5. Damaged or Defective Items

If you receive a defective or damaged product, please contact us within 48 hours of delivery at 📧 info@heelsnmore.store. Please include your order number, photos of the item, and a brief description of the issue.

6. How to Initiate a Return

  1. Email us at info@heelsnmore.store with your order details.
  2. Wait for confirmation and return instructions from our customer care team.
  3. Pack your shoes securely in their original box and ship them to the address provided.

7. Return Address

Heels N More
📍 1st Floor, Manzoor Plaza, Plot 14E, Fazal-e-Haq Rd, G-6/2, Blue Area, Pakistan

8. Contact Us

For any questions or assistance regarding refunds and returns, reach out to us at:
📧 info@heelsnmore.store